Refund Policy

REFUND POLICY

At Giftvouchers.lk, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our platform. Please read carefully to understand your rights and responsibilities.

1. General Refund Policy

  1. All purchases on Giftvouchers.lk are final and non-refundable, except in cases specified in this policy.
  2. Refunds will only be considered for issues such as:
    • Non-receipt of the e-voucher.
    • Delivery of a defective or invalid e-voucher.
    • Errors in the transaction caused by our platform.

2. Refund Request Process

  1. If you encounter an issue with your purchase, you must submit a refund request within 7 days of the transaction date.
  2. To initiate a refund, please provide the following details to support@giftvouchers.lk:
    • Proof of purchase (order ID, receipt, or transaction details).
    • Description of the issue.
    • Any relevant screenshots or supporting documents.

3. Eligibility for Refunds

  1. Refunds will be processed only after verifying the issue and confirming its validity.
  2. You may not be eligible for a refund if:
    • The e-voucher has already been redeemed.
    • The issue is due to user error (e.g., incorrect email address provided during purchase).
    • The request is submitted after the specified refund request period.

4. Refund Method

  1. Approved refunds will be processed using the original payment method used during the transaction.
  2. It may take up to 14 business days for the refunded amount to reflect in your account, depending on your payment provider.

5. No Refund for Merchant Issues

  1. Giftvouchers.lk acts as a platform connecting users with merchants. Any disputes related to the goods or services obtained using the e-voucher must be resolved directly with the respective merchant.
  2. We are not responsible for:
    • Dissatisfaction with merchant products or services.
    • Merchant-specific refund policies.

6. Contact Information

If you have any questions about this policy or need assistance with a refund, please contact us at:

By using Giftvouchers.lk, you acknowledge and accept this Refund Policy. Thank you for choosing Giftvouchers.lk for your gifting needs.